Refund & Cancellation Policy

Refund Policy

All sales are final. Subscriptions can be canceled anytime and remain active through the end of the paid term. No partial refunds.

Skip-trace credits, whether included in your plan or used from your monthly allowance, are non-refundable once your account is provisioned. Because data is delivered instantly and cannot be returned, we do not offer refunds or credits for unused portions of any subscription period, except where required by law.

To cancel, use Billing > Cancel subscription in the app, or the Stripe customer portal. Your access continues until the current billing period ends and then stops. No further charges occur.

Cancellation

Subscriptions can be canceled anytime from Billing > Cancel subscription or the Stripe customer portal.

Cancellation stops all future billing. It does not refund the term already paid for, which remains active until it expires.

Cancelling takes effect immediately for billing purposes: no further renewal charge is made. You keep access until the end of the period you already paid for.

Why access is not refunded mid-term

• Access is provisioned the moment payment succeeds, and the data and lookups it unlocks are delivered instantly and cannot be returned.
• Your plan's monthly allowance of skip-trace credits is made available in full at the start of each period, not earned over the period.
• Infrastructure and data-provider costs are incurred by us for the whole period when it begins.

Renewals, and how to avoid an unwanted charge

• Subscriptions renew automatically for a period of the same length until cancelled. The next renewal date and amount are always visible in Billing.
• Where the law of your state requires advance notice of an automatic renewal, we send that notice to the email address on your account before the renewal charge. Keep your email address current — every renewal reminder, security alert, and receipt goes there.
• Cancelling any time before the renewal date prevents that charge. If a renewal charge was made and you cancel afterwards, the policy above applies to the period you are in.
• If you believe you were charged in error, contact us before filing a chargeback — see below.

Exceptions where the law requires a refund

Where consumer law gives you a right to cancel or withdraw that cannot be waived, that right applies and we will honour it. This includes the EU/UK 14-day right of withdrawal for distance contracts where it has not been disapplied — if you are an EU or UK consumer and you have not accessed the service, contact us within 14 days of purchase.

If we terminate your account for our own convenience and not because you breached these Terms, we will refund the unused portion of the period you paid for.

Duplicate or clearly erroneous charges are refunded in full.

Chargebacks

Please contact us first at support@wholesaleos.shop. A chargeback takes weeks, freezes the amount, and costs both of us fees. If a chargeback is filed, we respond with the account record: what was purchased, when access was provisioned, what was used, and the policy you accepted at checkout. Cancelling and paying in the normal way is faster for you than disputing the charge.

Free look and plan changes

We do not offer a free trial on paid plans, so there is no trial-conversion charge. Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the next renewal, so you keep what you paid for until then.

Contact

Questions about a charge: support@wholesaleos.shop.